Contact Us

Before you call: Get answers

Quickly scan answers to top questions about COVID-19, coverage options, and more.
 

Get virtual help enrolling  

Insurance Brokers are experts who can help you shop for plans, understand financial help, and get you enrolled. Navigators can help you get enrolled and answer any general questions you have about your health insurance options or the application process. Help from brokers and navigators are typically free for people of any income level. 

Questions about free or low-cost Apple Health (Medicaid)

For questions about your Washington Apple Health eligibility, coverage claims, or billing, contact the Washington State Health Care Authority. In Washington State, Medicaid is called Apple Health. Apple Health provides preventative care, like cancer screenings, treatment for diabetes and high blood pressure, and many other health care services. 

Washington State Health Care Authority 
Phone: 1-800-562-3022
Email: askmagi@hca.wa.gov
OnlineSecure web form
Business hours: Monday through Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)

Mailing address:
PO Box 45531
Olympia WA 98504
 

Have questions we didn't answer?

Contact Customer Support:

  • Help is available in 175 languages. Language and disability accommodations are provided at no cost.

Email us 24/7: customersupport@wahbexchange.org
Business Hours: Monday - Friday from 7:30 a.m. to 5:30 pm.
Phone:1-855-923-4633
TTY: 1-855-627-9604

If you’ve already contacted Washington Healthplanfinder regarding an issue with your application, please be aware that it may take time to review your issue.
 

Trouble logging in?

Do not create a new account. Retrieve your username or password
 

Need information about payment options and insurance benefits?

Contact your health insurance provider directly for more information about:

  • How COVID-19 impacts your coverage
  • Telehealth appointments
  • Payment options or grace periods
  • Benefits related to COVID-19

Apple Health Members
Bridgespan Health Members
Kaiser Permanente Members
Molina Healthcare Members
Lifewise Health Plan of Washington Members
Premera Blue Cross Members
Providence Health Plan Members
Coordinated Care Members
PacificSource Health Plan Members

 

Medicare Coverage questions

Medicare is available to those who are  64 years and 9 months of age or older and eligible. Contact Medicare directly for questions about your coverage options. Get free assistance with Medicare services.

Phone:1-800-562-6900
 

Problems with an insurance company

Phone: 1-800-562-6900
 

File an appeal about your eligibility

You have the right to request an appeal if you think your eligibility decision is wrong.

Phone: 1-855-859-2512
Email: appeals@wahbexchange.org
 

Report compliance concerns or suspected fraud

Phone: 1-844-586-9350
Email: compliance@wahbexchange.org
Mail: P.O. Box 1757, Olympia, WA 98507
 

Tribal liaison

Email: tribal.liaison@wahbexchange.org