Contact Us | Washington Healthplanfinder

Contact Us


Customer Support Center

Existing enrollees who are facing income changes (or other life changes) can self-serve by signing in to report a change.

New enrollees are encouraged to search for a local insurance expert to learn about coverage options or call customer support at 1-855-923-4633; TTY 1-855-627-9604 between 7:30a.m. - 5:30p.m. Monday through Friday.

Visit the COVID-19 FAQ page for more information. 

Help is available in 175 languages. Language and disability accommodations are provided at no cost.

If you’ve already contacted Washington Healthplanfinder regarding an issue with your application, please be aware that it may take time to review your issue.


Get Help from Insurance Experts


Washington Apple Heath (Medicaid)

For questions about your Washington Apple Health eligibility, coverage, claims, or billing, call the Washington State Health Care Authority.


Contact Your Health or Dental Insurance Company

You should contact your health or dental insurance company directly for help with:

  • Paying your monthly premium
  • Coverage claims and benefits

Find Your Insurance Company


Problems with an Insurance Company


File an Appeal About Your Eligibility

You have the right to request an appeal if you think your eligibility decision is wrong.


Report Compliance Concerns or Suspected Fraud


Medicare Issues


Tribal Liaison




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Need More Information?

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Check out the Washington Health Benefit Exchange corporate website.

Find more information, learn about the exchange, and get involved.

Check it Out



Have Feedback or a Complaint?

Access customer resources, email a complaint or your feedback.

We appreciate hearing from you.

File a Complaint or Provide Feedback